1. WHAT IS UNACCOMPANIED BAGGAGE?
All airlines have strict limits on the amount of free baggage which may accompany a passenger on their flights. This allowance is dependant on the class travelled however, it is normally 20kg. Excess baggage charges imposed by the airlines are expensive and are based on 1% of the first class airfare to your destination. Megatop Cargo can save you money by sending your excess as unaccompanied baggage.
2. WHY CHOOSE MEGATOP CARGO PTY LTD?
At Megatop Cargo we understand your individual needs and concerns. With over 21 years of experience in handling Excess Baggage, we understand your requirements and focus on the best solution to suit your international freight needs. As an IATA Accredited Agent, we offer the best rates per kilo and guarantee to maintain a high level of service at all times.
3. WILL I HAVE TO PAY DUTIES OR TAXES AT THE OTHER END?
As a general rule, most countries allow their returned residents duty free concessions on their USED personal effects which they have owned for more than one year. If in doubt, you should contact your local consular representative.
4. HOW DO I AVOID DESTINATION STORAGE FEES?
At Megatop Cargo we acknowledge that you may wish to travel before returning to your home. If this is the case, just let us know how long you wish us to hold your things at our depot. We can then send your goods to arrive around the same time that you do!
The first week of storage is free and thereafter we charge a small storage fee per week. Customs in most countries require the owner of the goods to be present when the goods arrive at destination.
5. HOW LONG DOES IT TAKE FOR MY FREIGHT TO ARRIVE?
For airfreight, the goods need to be security screened and held for one week (This is a requirement by the Dept of Transport Canberra). After the 7 days expires, we will arrange for the luggage to uplift on the first available flight to your overseas nominated destination. The transit time for travel by air is 2-3 days.
For goods sent by sea freight, allow approximately 21 days to S.E. Asia, 40-45 days to Europe, 35-38 days to Canada & USA and 8-10 days to New Zealand. However, at time of booking, our friendly staff will provide you with a more accurate transit time.
6. ARE MY GOODS COVERED BY INSURANCE?
Unaccompanied Baggage by air is insured by International Airlines for loss or visible damage on an airport to airport basis for a compensation of approx Australian Dollar $35.00 per kilo. Claims must be made and reported at the airport before taking delivery. Please ensure you notify the airline and/or agent in the airport of destination prior to receiving your goods if there is visible damage or cargo missing.
Sea freight is not covered by Insurance. For both air and sea freight, we recommend that you consider Marine Transit Insurance. Megatop is an Authorised Distributor for Midas Insurance underwritten by Associated Marine Insurance Limited. For more details regarding insurance, please mention to our staff at time of booking and they will be only too glad to assist.
7. DOES MEGATOP HANDLE SEA FREIGHT?
Yes. Sea freight is generally the preferred option for cargo weighing over 100kgs. Our dedicated team will work out the most cost effective method for you at your time of booking. If time is not a factor, then we recommend that you consider our seafreight service
8. ARE THERE ANY THINGS I CAN'T PACK? WHAT ARE DANGEROUS GOODS?
There are a number of products and substances which are potentially dangerous, such as, FLAMMABLE LIQUIDS, MATCHES, LIGHTERS, PERFUMES, FIREWORKS, AEROSOLS, and MUST NOT be included. This is not a complete list of hazardous materials. As part of our procedure we require you to declare your shipment free of any dangerous goods. It is an offense to carry dangerous goods aboard an aircraft. For seafreight consignments, you are allowed to pack perfumes and aerosols because it is not as dangerous via sea.
9. HOW CAN I HELP MY GOODS TO NOT GET LOST?
It is most important that all your cartons, suitcases and bags are properly labelled inside and out with your full name and destination address. Should any of the boxes or luggage be separated, it can easily be identified and directed to your overseas destination.
10. WHAT HAPPENS TO MY GOODS AT THEIR DESTINATION?
Once your cargo arrives, you will be contacted immediately by the airlines, forwarder or shipping line. Most airlines, shipping lines or agents apply handling fees in the country of destination. The receiver may then collect the goods from the cargo terminal after Customs Clearance and all local requirements have been completed. Goods must be collected within approximately 2-3 days upon arrival before storage fees apply. Ask Megatop Cargo about alternative storage if no one can collect your freight within the designated free storage holding period.
11. HOW DO I MAKE A BOOKING WITH MEGATOP?
A booking is as simple as a phone call or an e-mail. Any additional questions or queries you may have will be answered immediately by our experienced team. Once a booking has been arranged, it is up to you to pack your things in either Megatop cartons or your choice of any strong cartons you have access to. Suitcases are also acceptable. Don't forget to clearly label each piece of your shipment with your receiver's name and address. Limit approx. 25-30kg per piece to allow manual lifting. Call us to take advantage of our free pick-up available on selected days. Our helpful drivers will come to your door and collect your belongings hassle free. You also have the option of bringing your freight to our depot in St Peters, Sydney.
*Megatop carton size is 43 x 40 x 60cm. Tea chest size and very strong (double layer)